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Returns Policy

Returning an item

If you wish to return goods, you have a duty to keep them in your possession and to take reasonable care of them until you return them. To enable us to process your return more efficiently, we ask you to print & complete a returns note from our website & include this with your item. . Goods must be returned in their original condition, including immediate packaging.

Please send all returns to the following address:

G.F. Perry Jewellers Ltd, Suite I, Business Development Centre, Stafford Park 4, Telford, Shropshire, TF3 3BA

This does not affect your statutory rights.

Our Refunds Policy

When we receive a product returned to us for refund and are satisfied with its condition and the reason for return, we will process a refund for the full amount that was paid for the item in the same form of payment, originally used for the purchase. If you have not received your refund within 7 working days of us receiving your product, then please contact us on 0800 050 2518 for assistance.

This refunds policy does not affect your statutory rights.

Our Exchange Policy

We will happily exchange your item as long as it is returned in pristine condition and satisfies the criteria for returning an item as outlined above.
In the returns note accompanying your return, we would ask you to include details of which item you would like to exchange it for and also your contact details so we can contact you if necessary.
If there is any extra charge to pay, we will contact you so that payment can be made via PayPal.
If there is a partial refund due then this will be credited back into the PayPal account used for the original transaction.
If you return an exchanged item for a further exchange, or refund, then we reserve the right to charge an administration fee of £10.00 as well as an additional postage fee.
This exchange policy does not affect your statutory rights.

Please note: we cannot accept the return of earrings for pierced ears under any circumstances unless faulty.

Faulty Items

In the unlikely event that your product develops a fault within a short and reasonable period from receipt then you can return it to us and, if we find it to be faulty, we shall exchange it for you. If, however, the fault is due to excessive wear or accidental damage you will not be eligible for an exchange. If it is found to be faulty we shall also refund your postal expenses. Please note we cannot make any promises to exchange an item, or issue a postal refund, until we have seen and assessed the item.

Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we despatch it by telephoning us on 0800 050 2518 or email hello@gfperryjewellers.co.uk. You will need to give us your name and address details, as well as your order number.